TrialCard is committed to maintaining the privacy and security of your personal information. This Privacy Statement summarizes how TrialCard may collect and utilize personally identifiable information about visitors to our site.
TrialCard values individual privacy and we want to give our website visitors the opportunity to know what information we collect about them and how they can limit the use of personally-identifiable information beyond the purposes for which they first provided it. At all times, however, TrialCard reserves the right to disclose information where required by law or to comply with valid legal process (such as a search warrant, subpoena or court order), to protect TrialCard’s rights or property, including without limitation in the event of a transfer of control of TrialCard or substantially all of its assets, or during emergencies when safety is at risk.
You should check this Privacy Policy regularly to see if there have been any changes.

Optional Registration

If you wish to utilize certain services located in our website, you may be asked to register. Those services currently include:
  • Access to dashboards, white papers, brochures, product fact sheets and other publications
  • Use of certain TrialCard products made available online
  • E-mail newsletters
The information collected when a user registers may include but is not limited to: full name, e-mail address, physical or mailing address and area of interest information. This information may be stored in an off-line database or in the website’s on-line server. If you register on our site, we may use this information to contact you about our services or to follow up with you on information you may have requested through our website.

Children’s Privacy

TrialCard’s website is intended for adults. TrialCard does not knowingly collect personal information from children under the age of 13.

Cookies & Computer-Related Information

TrialCard does not enable “cookies” on our website with one exception. A cookie is used in website system administration to keep track of movement of an individual user from one screen to another. This information may be used by TrialCard to detect and resolve website problems and to assist with customer support. We do not collect any personally identifiable information about site visitors in this process.
Our web server automatically collects information from your computer and navigation patterns when you visit our site, including your Internet Protocol (IP) address, the computer’s operating system, the type of browser you use, and the specific web pages visited during your connection. We may also track data such as the total number of visits to our website and the number of visitors to each page of our website.
We may use this information, in aggregate form, for system maintenance and to better understand how our visitors use our site and services so that we can make them better. TrialCard may also share statistical or demographic information in aggregate form with third parties for marketing or research purposes. This aggregate data will not contain any information that personally identifies you.

How You Can Control and Update Data About You

We want to be sure that we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that your contact information needs to be updated, you can email us at PrivacyPolicy@trialcard.com or call us at 919-845-0774 (between the hours of 9:00 am and 5:30 pm EST) to correct or update your contact information.
You may choose at any time to remove your name, telephone and fax numbers, and postal and email addresses from the lists we use to send notices or updates and elect not to receive correspondence from us by emailing at PrivacyPolicy@trialcard.com or calling us at 919-845-0774 (between the hours of 9:00 am and 5:30 pm EST).
Other Internet sites you visit — including those linked from the TrialCard website — may have their own privacy policies or no policy at all. Other websites might use personal information differently than our policy permits. We strongly encourage you to review the privacy policies of any site before providing any personal information.

Opt-Out Procedures

If a user chooses to register with TrialCard, the user can choose not to receive communications from TrialCard or third parties who we believe offer products or services of value to the user. In order to opt-out, contact TrialCard at 919-845-0774 (between 9:00 am and 5:30 pm EST). For more ways to opt-out, see the bottom of this webpage.

Privacy & Security

We use recognized industry safeguards to protect the information you provide from unauthorized access or use. We also have in place privacy protection control contractual obligations with our vendors designed to ensure that personal data is protected from unauthorized access or disclosure. All TrialCard employees must abide by TrialCard’s Privacy Policy. Only authorized employees are permitted to have access to personally identifiable data about website visitors, and that access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates or notices or customer service. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.
We employ industry recognized security safeguards to protect the personally identifiable information that you have provided to us from loss, misuse and unauthorized alteration. If you are required to transmit sensitive information to us through our website, we will provide you access to our secured server that allows encryption of your data as it is transmitted to us. We will protect personally identifiable information stored on the website's servers from unauthorized access using commercially available computer security products (e.g., firewalls), as well as carefully developed security procedures and practices.

Access

You may update your personal information that you have provided to us. We will take steps to make sure that any updates that you provide us are processed in a timely and complete manner. If we collect personal information through our websites and databases, we will maintain the information and allow you to update it any time except during scheduled downtime for maintenance. We will continue to work on better methods of accessing your information to increase your access to it for update purposes. Please note that some of our websites contain hyperlinks to other websites or resources outside of our control. Be sure to read that website’s or resource’s privacy policy before proceeding to that website or resource.

Customer Service

We will tell you how you can contact us regarding our privacy statement and practices. If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy and the security of information, please send an email to PrivacyPolicy@trialcard.com or call us at 919-845-0774 and ask to be connected to the Marketing Department. We may periodically update our privacy policy to describe how new features may affect our use of your information. Be sure to periodically reread our privacy policy and contact us if your privacy preferences change.

Do Not Track Signals

Please note that your browser setting may allow you to automatically transmit a "Do Not Track" signal to websites and online service you visit. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, TrialCard does not alter its practices when it receives a "Do Not Track" signal from a visitor’s browser. For more information about do not track signals, please visit https://allaboutdnt.com/.

How To Contact Us

For any questions or comments regarding our information or security practices, you may contact us:
  • By E-mail: PrivacyPolicy@trialcard.com
  • By Phone: 919-845-0774 (between 9:00 am and 5:30 pm EST)
  • By Mail: 2250 Perimeter Park Drive, Suite 300, Morrisville, NC 27560 Attn: Legal Department