September 11, 2017
Triangle Business Journal Highlights TrialCard's Rapid Growth

​The following article originally appeared in the Triangle Business Journal on September 7, 2017. For more go to https://www.bizjournals.com/triangle

Why Morrisville’s TrialCard is Seeing Rapid Growth

By Jennifer Henderson –Staff Writer, Triangle Business Journal
Sep 7, 2017

Morrisville-based pharmaceutical services and analytics company TrialCard has been seeing rapid growth in revenue and headcount in recent years and expects that growth to continue, according to President and CEO Mark Bouck.

Just three years ago, the company – founded in 2000 – clocked roughly $50 million in revenue, and it’s expecting approximately $100 million in 2017, says Bouck. In terms of headcount, the Triangle Business Journal Fast 50-maker employed about 250 people a few years back. It currently has about 500 and expects to be at 600 by year’s end. In 2018, the company intends to add another 250 jobs.
One area that’s been precipitating the growth for TrialCard is its product access support, or hub services, essentially assisting specialty brands in services like adherence and case management as well as co-pays and nursing support, according to the company.

With many more specialty oncology drugs available than before, there is the need for greater service "along the patient journey," says Bouck: knowing the ins and outs of medications, getting on medications, and then staying on them.

Bouck notes that, five to seven years ago, drug development was about 70 percent retail, and now, it’s about evenly split between retail drugs and specialty drugs, “with the need for a multitude of different patient services,” he says.

“We’ve been very fortunate to find great talent and retain great talent, which is a huge piece to our growth,” says Bouck. Specifically, over the coming months, TrialCard will be looking to build out its headcount in the following types of positions: nurses, reimbursement specialists, program managers, technology support, developers and engineers.

To accommodate the growing business and workforce, the company has expanded its three locations in the Triangle area. The company recently moved into about 75,000 square feet at Perimeter Park, and will be looking to expand there. And it recently expanded by 10,000 square feet at its Miami Boulevard location, which houses its warehouse, and is looking to double its call center space on Weston Parkway to about 20,000 square feet.

TrialCard’s client base ranges from large pharmaceutical companies to those that are small- to mid-size. Locally, it has relationships with the likes of Valeant Pharmaceuticals (which acquired Raleigh-based Salix Pharmaceuticals for $11 billion in 2015) and Biodelivery Sciences.

“Everything that we’ve done to this point has been organic,” says Bouck of TrialCard’s growth. As the company continues to grow, however, it may look to bolt-on acquisitions as well that could add value, he says.

“At some point, we’ll probably have to expand outside of this area,” he says. The company plans to open a location in Overland Park, Kansas, in the next 12 to 24 months to support its hub services area. It has a senior executive based there, and it’s very similar to the Triangle in terms of the ability to recruit, Bouck says.







​The following article originally appeared in the Triangle Business Journal on September 7, 2017. For more go to https://www.bizjournals.com/triangleW ...
August 08, 2017
TrialCard Accepts Corporate Chair for Juvenile Diabetes Research Foundation
​Pharmaceutical services provider TrialCard recently accepted the corporate chair position for the Juvenile Diabetes Research Foundation (JDRF). JDRF is the leading global organization funding type 1 diabetes (T1D) research, with the mission of accelerating life-changing breakthroughs to cure, prevent and treat T1D and its complications.

“At TrialCard our mission is to help patients gain access to lifesaving treatments and medications, and JDRF was founded on a vision of the world without T1D. Teaming up with them is a natural fit and we’re very excited about this opportunity to positively impact our community and the world around us,” said TrialCard President and CEO Mark Bouck. Since its inception, TrialCard has placed a strong emphasis on giving back, and as a company supported more than 30 different local and national charitable causes in 2016. The company was honored with a spot among the Triangle Business Journal’s 2017 Corporate Philanthropy Award winners as a leader in volunteerism and charitable giving among Raleigh-Durham area businesses.

TrialCard has set a goal of raising $22,500 in support of JDRF throughout the remainder of 2017. To reach this goal, TrialCard is hosting multiple events for their employees, clients and vendors to enjoy while raising awareness and funds for T1D research. Among the activities are TrialCard Game Days on Friday afternoons during the summer, an ‘End of Summer Celebration’, and fielding a company team for the JDRF One Walk scheduled for October 28, 2017.

“Making a positive impact in the lives of patients is the cornerstone of our work,” said Joe Abdalla, Division President of TC Market Access, TrialCard’s HUB services division. “By applying that same passion to causes like supporting JDRF, we’re furthering our commitment to helping achieve better health outcomes through all we do.”

About TrialCard 
TrialCard Incorporated provides product access, medication adherence, and patient support services on behalf of pharmaceutical manufacturers. Founded in 2000, TrialCard has become the largest provider of patient access programs in the industry, connecting patients with over $1.7 billion in annualized branded drug savings. In 2016 the company established TC Market Access as its dedicated HUB services division. TrialCard holds nine U.S. patents related to the processing and marketing of patient access programs. The company is headquartered in Morrisville, North Carolina. For more information about TrialCard, please visit http://www.trialcard.com or follow TrialCard on Twitter: @trialcard.

About JDRF 
JDRF is the leading global organization funding type 1 diabetes (T1D) research. Its mission is to accelerate life-changing breakthroughs to cure, prevent and treat T1D and its complications. To accomplish this, JDRF has invested more than $2 billion in research funding since its inception. It is an organization built on a grassroots model of people connecting in their local communities, collaborating regionally for efficiency and broader fundraising impact, and uniting on a national stage to pool resources, passion, and energy. JDRF collaborates with academic institutions, policymakers, and corporate and industry partners to develop and deliver a pipeline of innovative therapies to people living with T1D. JDRF staff members and volunteers throughout the United States and its six international affiliates are dedicated to advocacy, community engagement and the vision of a world without T1D. For more information, please visit jdrf.org or follow JDRF on Twitter: @JDRF.

​Pharmaceutical services provider TrialCard recently accepted the corporate chair position for the Juvenile Diabetes Research Foundation (JDRF). JDRF ...
July 31, 2017
TrialCard’s Abdalla Named to 2017 PharmaVOICE 100 List

​Joe Abdalla, Division President of TC Market Access, the HUB services arm of TrialCard, has been named to the 2017 PharmaVOICE 100 list.  Abdalla is the third TrialCard member to receive the honor, joining Founder and current Chairman Dave Cunningham (2014) and current President and CEO Mark Bouck (2016).

Since assuming the helm of TrialCard's HUB services business in 2015 Abdalla has instituted a clear vision for using technology to continually drive innovative solutions that enable patients to receive greater support and achieve more positive health outcomes.  "When Joe joined us I charged him with building a HUB division that clearly stood out in the marketplace for the way we make things easier and better for everyone across the continuum of care: patients, providers, pharmacies, and manufacturers," said Bouck.  "Embracing technology has been critical in that pursuit and is one of the foundational principles that we're using to guide our continued growth."

Under Abdalla's direction, TrialCard established TC Market Access as its dedicated HUB division in 2016. In the time since, the organization has developed and implemented its own proprietary case management system, QuickPath, established a clinical services team, and brought a patient-centric approach to integrated HUB services through concierge support.

"I'm extremely honored and humbled to be named to the 2017 PharmaVOICE 100 list," Abdalla remarked.  "The individuals on this list include some of the most innovative personalities in healthcare and the life sciences, and being mentioned in the same breath as them is a testament to the dedication and hard work of our TrialCard team members who have helped our organization grow to where it is today."

Awardees on the list will be honored at the annual PharmaVOICE 100 celebration, to be held on September 14, 2017 in New York City.


​Joe Abdalla, Division President of TC Market Access, the HUB services arm of TrialCard, has been named to the 2017 PharmaVOICE 100 list.  Abdalla is ...
April 18, 2017
TrialCard’s Diaz to Speak At MicroStrategy World Conference

Jonathan Diaz, TrialCard’s Business Intelligence and Analytics Product Manager, will be speaking at the annual MicroStrategy World Conference held in Washington, D.C. from April 18-21, 2017.

The event, which brings together data experts from around the world and across multiple industries, offers educational workshops and presentations about current trends in the business intelligence and analytics field. Diaz’s presentation will focus on how TrialCard is using the MicroStrategy platform to provide its pharmaceutical manufacturer clients with dynamic and insightful data solutions that enable brand marketers to make more informed business decisions.

“Our clients continually tell us that the depth of data we offer and the manner in which we’re able to provide it to them is critically valuable to their ability to evaluate and adjust their marketing tactics,” said TrialCard President and CEO Mark Bouck. TrialCard’s Pulse Analytics package, built on MicroStrategy, features a client dashboard, a menu of standard reports, and the ability to create customized reports and ad hoc analytic products. TrialCard also developed a Pulse Analytics mobile app to support pharmaceutical field representatives by providing access to data while traveling to meetings.


​Jonathan Diaz, TrialCard’s Business Intelligence and Analytics Product Manager, will be speaking at the annual MicroStrategy World Conference held in ...
March 13, 2017
TrialCard's Baker Named Women in Business Award Winner
​TrialCard’s Karen Baker, Director of Business Process Improvement, was recently named as a winner of the Triangle Business Journal’s Women in Business Award. The award recognizes women in the Raleigh-Durham area that have made exceptional contributions to the success and advancement of their businesses and communities.

Baker was selected for the award’s Inspiration category, which recognizes women leaders who, through their words, actions and attitude, inspire those who work with and around them. "We're extremely proud of Karen and fortunate to have her as a member of our team, not only for the business acumen she brings but also because of her energetic personality and genuine desire to help others in so many ways," said TrialCard President and CEO Mark Bouck.

In addition to introducing several process improvement initiatives throughout the TrialCard organization that have helped gain efficiency and reduce workload and costs, Baker has also taken a leading role in establishing the company’s first Women’s Development Program. Outside of the office, Baker serves as a Certified Court Monitor and Victim Impact Panel Facilitator for Mothers Against Drunk Driving (MADD) in Chatham County, North Carolina.

She will be honored along with the rest of this year’s award winners at a luncheon on April 21 at the Raleigh Marriott Crabtree Valley.



​TrialCard’s Karen Baker, Director of Business Process Improvement, was recently named as a winner of the Triangle Business Journal’s Women in Busines ...
February 16, 2017
TrialCard Honored with Corporate Philanthropy Award from Triangle Business Journal

TrialCard was chosen as one of the inaugural winners of the Triangle Business Journal's Corporate Philanthropy Award.  Awardees represent 21 companies throughout the Raleigh-Durham area, and the awards were given based on impact of charitable initiatives on the local community.  In recent years TrialCard has established a Corporate Philanthropy and Donation Committee to oversee charitable initiatives, and in 2016 the company supported over 30 different local and national fundraising events. Each initiative that TrialCard supports stems from an employee being directly involved in the cause.

"We're are extremely fortunate to be in a position where we can help patients afford their medications. We are even more honored that the character of our employees is to give back to the community beyond the workplace. Their selflessness and generosity is the true reason that we won this award," said TrialCard President and CEO Mark Bouck, who accepted the award on behalf of the company.  TrialCard employees were personally involved in and present at one hundred percent of the causes the company supported.  Some notable foundations that TrialCard has supported over the years include: Relay for Life (over a decade), Movember Foundation for Men's Health (over six years), PLM Families Together (over four years), YMCA (over three years), the Rotary Club of Morrisville, NC (over three years), Tunnel to Towers 5K (three years), the Ronald McDonald House of Durham and Wake Counties (over two years), Alzheimer's Association (over two years), and National Multiple Sclerosis Society (two years).

Award winners will be honored at a dinner celebration on March 21, 2017 at Marbles Kids Museum in downtown Raleigh.  


TrialCard was chosen as one of the inaugural winners of the Triangle Business Journal's Corporate Philanthropy Award.  Awardees represent 21 companies ...
December 14, 2016
TrialCard Celebrates Ongoing Charitable Contributions as 2016 Draws to a Close

​In 2016 TrialCard continued its involvement in both local and national charities, contributing to over 30 different altruistic initiatives throughout the year.  Moreover, each initiative that TrialCard supports stems from an employee being directly involved in the cause.  The company believes strongly that its success, both in business and in its social responsibility to do good for the community, is directly attributable to the quality of people it hires and retains.

TrialCard's charitable endeavors in 2016 included, among several others:

  • Supporting mission trips
  • National Multiple Sclerosis Society MS-150 bike ride
  • Mission 22 Push-up Challenge in support of our nation's Veterans
  • March of Dimes Walk for Babies
  • Alzheimer's Association Walk to End ALZ
  • Juvenile Diabetes Research Foundation (JDRF) One Walk
  • Relay for Life
  • PLM Families Together

Additionally, TrialCard employees raised over $4,000 for the Movember Foundation in support of men's health awareness this year – a mark that ranked in the top 500 groups in the entire United States.

TrialCard is also nearing its two-year sponsorship anniversary with the Ronald McDonald House of Durham and Wake Counties (NC). In a testament to the tremendous generosity of TrialCard employees, the company has purchased groceries and its employees have prepared homemade meals for the families staying at the house twice per month throughout the partnership.  During the holidays TrialCard has also donated gifts, and this year all requests were fulfilled within the first week of the campaign and were delivered to the recipients by a TrialCard employee dressed as Santa Claus.

"Our people are the foundation of our culture and our success," said TrialCard President and CEO Mark Bouck.  "We're extremely fortunate to have so many talented and selfless individuals on our team, and are proud that those qualities extend beyond the office to help make our community and our world a better place."  

​In 2016 TrialCard continued its involvement in both local and national charities, contributing to over 30 different altruistic initiatives throughout ...
November 10, 2016
TrialCard Named to Triangle Business Journal Fast 50 List for Second Consecutive Year, Seventh Time Overall

​Pharmaceutical services provider TrialCard was named to the Triangle Business Journal's 2016 Fast 50 List, marking the second consecutive year and seventh overall that TrialCard has achieved this honor. The list recognizes the 50 fastest-growing private companies in the greater Raleigh-Durham, NC area based on revenue growth and profitability in the preceding three years.

TrialCard is on pace to yet again have its largest revenue year in company history in 2016, surpassing the previous year's then-highest performance.  This ongoing growth has been driven largely by the company's continued expansion into additional markets, including the patient support (HUB services) space as well as healthcare professional virtual engagement campaigns and orphan drug patient lead generation programs.  In September of 2016 TrialCard established TC Market Access as its dedicated HUB services division to manage all current and future patient support business. As a result of this growth TrialCard has added 30 full-time positions in 2016 to date, all in professional pharmaceutical services support capacities, and anticipates another 25-50 hires in the coming year based on new business projections.

"We are honored and humbled to once again be named one of the 50 fastest-growing private companies in a market that is so rich with innovative organizations, especially in the healthcare space," said TrialCard President and CEO Mark Bouck.  "This award is a testament to our people and our tireless commitment to continue evolving and offering greater value for our pharmaceutical manufacturer clients and the patients that they support."

PricewaterhouseCoopers conducted the analysis that determined this year's award winners. Companies named to the list will be honored at the Fast 50 Awards dinner on November 9 at the Raleigh Convention Center in downtown Raleigh, and profiles of the honored companies will be featured in a Fast 50 Awards special section in the Nov. 11 issue of the Triangle Business Journal.

​Pharmaceutical services provider TrialCard was named to the Triangle Business Journal's 2016 Fast 50 List, marking the second consecutive year and se ...