PATIENT SUPPORT PROGRAMS

Minimizing Barriers, Optimizing Access, Driving Adherence

Patients need a resource they can trust to help them start the right therapy and to support them on their journey to positive outcomes. Brands need a partner that has the right people, processes, technology, and data to bring all access and reimbursement functions under one roof.

For the patient,
TC Market Access navigates the maze of access requirements and coordinates the flow of information to ensure a rapid start to therapy without complication.
For the provider,
TC Market Access helps get patients on therapy and keep them adherent.
For the brand,
TC Market Access provides strategic guidance that’s rooted in advanced analytics and a long standing track record of designing and executing programs that drive positive outcomes for patients and providers.

Here’s How TC Market Access Creates a Successful Patient Journey:

Ensuring Successful Start  Read More
  • Educate patients on their new diagnosis, provide counseling on medication, and how to cope with the disease
  • Provide patients with an overview of the product support program and what to expect
  • Continued follow-up regarding education, compliance, and adherence support
  • Answer questions for caregivers (with proper patient permissions) via a dedicated program phone number
Case Management and Navigation Services  Read More
  • Comprehensive clinical call center hotline
    • Point of contact for all inbound and outbound support initiatives
  • Nursing support
    • Welcome calls, drug training and administration, disease education, and support
  • Designated points of contact
  • Interactive Voice Response (IVR) support
Reimbursement Support Services  Read More
  • Benefit verification/ investigation/ optimization
  • Prior authorizations, appeals, and billing/coding support
  • Payer research
  • Financial assistance support
    • Alternative funding research
    • Co-pay assistance
  • Specialty pharmacy triage and coordination
  • Patient assistance programs (PAP)
  • Medicare Part D patient support and navigation
  • Field reimbursement managers
Patient Education and Engagement  Read More
  • Clinical call center
    • Registered Nurses (RNs) and/or Licensed Practical Nurses (LPNs)
    • Pharmacists
    • Social workers
    • Dietitians/nutritionists
  • Support Services
    • Ensuring successful start/program welcome and introduction calls
    • Multi-faceted adherence programs
      • Ensuring successful start/program welcome and introduction calls
      • Medication compliance programs
      • Persistency programs
      • Refill reminders via text, email, phone
    • Product hotline for inbound calls
    • Product and disease education
    • Pharmacovigilence—adverse events reporting/product complaints/product safety
    • Tele-messaging/outreach

White Papers

A Winning Approach to Program Transition DOWNLOAD

Hiding in Plain Sight: Could Co-Pay Programs Be the Solution for Better Outcomes? DOWNLOAD

How the ACA and Multi-Tiered Formularies Made Co-Pay Programs a Requirement for Patient Access DOWNLOAD

Leveraging Data and Analytics To Enhance Co-Pay Program Performance DOWNLOAD

The Role of Analytics in Co-Pay Programs DOWNLOAD

Leveraging Patient Feedback Data to Support Effectiveness and Demonstrate Outcomes DOWNLOAD

How the Patient Feedback System Helped a Brand Achieve 60% Increase in NRx DOWNLOAD

Pharmacy and Medical Benefit Co-Pay Programs  Read More
  • Retail and Buy and Bill co-pay programs
  • Mastercard® and virtual Mastercard programs
  • Starter and Voucher programs
  • Medical benefit co-pay/coinsurance assistance management
  • Reimbursement assistance and support
  • Pull-through patient-start support
  • Refill and maintenance-therapy management
Specialty Pharmacy Triage & Management  Read More
  • SP partner program negotiations
  • SP partner kick-off meetings
  • SP triage–round robin or SP mapping
  • SP management
  • SP data aggregation
Adherence & Nursing Services  Read More
  • Clinical call center
    • Outbound calls for ensuring successful start, compliance, and persistency
  • Tailored reminders
    • phone, text and/or email
  • Ongoing education, reinforcement, and patient support hotline
  • Predictive modeling
  • Data and reporting to prove outcomes/value of programs

White Papers

Leveraging Data & Analytics To Enhance Co-Pay Program PerformanceDOWNLOAD

The Role of Analytics in Co-Pay ProgramsDOWNLOAD


TC Market Access White Paper Library

Why Integrated HUB Solutions Are Proving a Necessity for Buy-and-Bill Specialty ProductsDOWNLOAD

A Winning Approach to Program TransitionDOWNLOAD

Hiding in Plain Sight: Could Co-Pay Programs Be the Solution for Better Outcomes?DOWNLOAD

How the ACA and Multi-Tiered Formularies Made Co-Pay Programs a Requirement for Patient AccessDOWNLOAD

Leveraging Data and Analytics To Enhance Co-Pay Program PerformanceDOWNLOAD

The Role of Analytics in Co-Pay ProgramsDOWNLOAD

Factors Affecting Adherence: The Relationship Between Analytics and Advertising in PharmaceuticalsDOWNLOAD

Integrated Brand Life Cycle Patient Access Solutions That Maximize Brand ROIDOWNLOAD

Leveraging Patient Feedback Data to Support Effectiveness and Demonstrate OutcomesDOWNLOAD

How the Patient Feedback System Helped a Brand Achieve a 60% Increase in NRxDOWNLOAD

Integrated Life Cycle Solutions That Maximize Brand ROIDOWNLOAD

TC Market Access Webcasts

Patient Speed to Therapy: The Anchor to a Successful HUB SolutionDOWNLOAD

TC Market Access Podcasts

"I Need to Transition My HUB Program. What Do I Do Next?"DOWNLOAD

TC Market Access eBooks

Innovations In OncologyDOWNLOAD

Patient AccessDOWNLOAD



For more information, please contact:

Scott Dulitz
Vice President, TC Market Access
p: 919-415-3232 | e: