Alignment of eServices to Use Cases through the Patient Access Journey

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Bill Dupere, Practice Lead & Vice President, Market Access Solutions, TrialCard

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The utilization and implementation of eServices for both pharmacy and medical benefit products continues to be evaluated by the patient support services industry, albeit with mixed results.  Both in-sourced and out-sourced biopharma patient support programs seek to optimize the use of eServices for many reasons, with a bias toward accelerating patient access and achieving scale economies in program operations.

This session will:

  • Step through lessons learned
  • Compare and contrast the eServices request and response data fields
  • Level-set expectations whether the full statement of benefits can be achieved via eServices (or not)
  • Highlight salient use cases applicable for eServices relative to other use cases that require some combination of eServices and traditional payer outreach

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