TrialCard’s Customer Experience Center (CxC) has been named to the 31st Annual CUSTOMER Magazine Top 50 Contact Center Outsourcing Global, Inbound, Outbound, and Interactive award list by TMC, a global, integrated media company. 2016 marks the third year in a row that TrialCard has been named to the list.
The Top 50 Contact Center Outsourcing Awards Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.
TrialCard’s CxC provides not only patient, physician, and pharmacist support for the company’s pharmaceutical manufacturer clients, but also tele-detail and tele-promotion campaigns and orphan drug lead-generation programs. TrialCard has experienced exponential growth in the virtual detailing space over recent years, while continuing to garner industry awards and accolades such as the CUSTOMER Magazine nomination.
“This ranking is truly the benchmark for choosing large-size, large-capacity contact center services,” said Rich Tehrani, CEO, TMC. TrialCard CxC Director Ed Jordan added, “As we continue year-over-year growth, one thing we’ve never lost sight of is our unrelenting commitment to excellence in all we do.” TrialCard President and CEO Mark Bouck added, “We have been able to dramatically scale up our virtual detailing and customer support business to continue exceeding our clients’ expectations because of the hard work and dedication of the leadership team and agents in the CxC. This award is yet another testament to their skill, professionalism, and work ethic.”
The Top 50 Contact Center Outsourcing Global, Inbound, Outbound, and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine. For more information, please visit http://www.tmcnet.com.