TrialCard’s Customer Experience Center notched Top 10 honors in the Small-Size Category of the 2015 BenchmarkPortal Top 100 Call Centers contest. The annual competition compares the performance of customer contact centers throughout North America by evaluating their key metrics against industry peers. The award represents the second consecutive year that the Cary, NC-based healthcare solutions provider has placed in the event’s Top 10.
“The leadership team at our Center continues to drive quality work while managing efficiencies that deliver value to our customers and the patients they serve,” noted TrialCard President Mark Bouck. Customer Experience Center Director Ed Jordan added, “This award is a testament to the skill and dedication that the agents, the leadership, and the full supporting team throughout the company bring to the table day in and day out.”
Entries in the competition are all crosschecked, validated, and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency. Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, the competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared against a wide variety of industries and assigned numerical ratings. As a result, TrialCard was determined to be a Top 10 Call Center in North America.
“The TrialCard contact center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. TrialCard stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment,” stated BenchmarkPortal CEO Bruce Belfiore.
About TrialCard Incorporated
TrialCard Incorporated provides product access, medication adherence, and patient support services on behalf of pharmaceutical manufacturers. Founded in 2000, TrialCard has become the largest provider of patient access programs in the industry, processing over $1 billion in reimbursement benefits per year. TrialCard holds nine US patents related to the processing and marketing of patient access programs. The company is headquartered in Cary, North Carolina. For more information about TrialCard, please visit http://www.trialcard.com.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting, and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.