More Than a Call Center—A Patient Experience Center

Our passionate agents live by the motto “The patient experience starts with me.”

Professional man with headset at a computer.
  • Compassionate, knowledgeable agents are an extension of your brand team

  • Agents are evaluated by brand performance, not simply by call volume and metrics

  • Our culture of excellent service promotes dedicated care

Our Agents Have Top-­Tier Pharmaceutical and Healthcare Backgrounds

  • We do not outsource our patient-support functions

  • Agents focus on empathy and understanding the patient situation along with role­-specific skills

  • Extensive 5­-week training curriculum for all new agents that covers brand, therapeutic class, pharmacy processing, and disease-state knowledge

Every Call Is a Unique Experience

This overarching mind-set drives us to help every patient with their unique needs.

Smiling woman with headset at a call center.
  • Over 35,000 patients directly assisted per month
  • Over 40,000 pharmacy technicians directly serviced per month
  • Average 40% lift in unfilled to filled scripts by outbound-call campaigns
  • North Carolina-based, wholly company-owned center
  • 15% annualized attrition rate well below the U.S. average of 33% as reported in the Global Call Center Report by Cornell U