Training on specific disease states, motivational interviewing, and ongoing continuing education make clinical support staff valuable partners on the patient journey.
Tele-health Nurse Contact Center
- Inbound Hotline
General Clinical Support/Disease Education/Product Device Education/AE Capture/Product/Triage/Product Quality Capture/Product Replacement/Program Enrollment/Fullfilment Processing/Program Information/Motivational Interviewing
- Outbound Support
Pre-visit With Dose Verification/Post-visit/Independence Call/Adherence Coaching/AE Capture/Triage/Remote Video/Telephony Education/Patient Satisfaction/Closed-Loop Reporting
Clinical Nurse Educator
Calling on provider offices
Nurse ambassadors performing in-home patient visits
Located in top MSA areas across the country
Strategically located by brand needs/high patient population for disease state
Home Health Per Diem Network
Partner with leading home health agencies
Dedicated FTEs (per diems) across the U.S.
Integrated feedback of activity into TrialCard systems
Agencies manage laws where nurses are located